As Counterpoint's designer, I can repair, update, align and check the performance of almost all Counterpoint equipment and will be pleased to service your components. All repairs are covered by a limited one-year warranty.

But first, it's possible that your unit has a problem that is easily fixed, so start by going to the Counterpoint Product Guide and checking for Known Issues for your model.

Most repairs will be $290 + return shipping. There is a $120 non-refundable diagnostic fee to cover my expenses if repair is declined. Then, unless something horrible is found (such as failed transformers, overheated and leaking capacitors, or burned circuit boards), the parts and labor to effect the repair will not exceed $170 without approval from you. More difficult repairs will be billed at $75 per hour plus parts.

Of course, you might know someone nearer to you who repairs audio gear, but I designed these products and my engineer has been working on Counterpoint equipment for over 15 years -- you won't need to pay for us to learn how your unit works.

If you elect to have upgrades performed on your unit, I may be able to waive some or all of the repair fee depending on how much upgrading you want: We're working on the unit anyway and it is possible that we'll be rebuilding or modifying the section that failed.

 

To Arrange For Servicing, Call First. Do not ship anything for me for repair without first contacting me to obtain a Repair Authorization number. To survive the rigors of shipping, pack your product adequately. See my shipping guidelines. If you ship a unit to me and decline the repairs, it will be returned for the cost of return shipping plus the $120 nonrefundable diagnostic fee to cover the cost of inspection and diagnosis.

Please note the following address and telephone numbers:

Shipping address:

Alta Vista Audio L.L.C.

2027 Charleen Circle
Carlsbad, CA 92008 USA

If you want to hand-deliver your unit, please call ahead to make sure someone will be here. We do our work in a workshop space attached to my house, and I can't guarantee that there will be anyone here if you drop by without warning -- it's me you want to see, not my family. Generally speaking, we can accept visits between 9 am to 4 pm (closed from noon to 1pm for lunch)on weekdays. Special arrangements for evenings and weekends can be made. Please be on time. Dropping by without an appointment, or when we are not open, is discouraged.

tel: +1 760 519 0193 (9 a.m. - 5 p.m., Monday - Friday)
fax: +1 484 348 3O82
E-mail: mike@altavistaaudio.com

Office hours are 9 am to 5 pm Pacific Time (1830 to 0100 UTC), Monday through Friday, shop hours are as above.

Out-of-Country Repairs

The following folks are offering their services to repair Counterpoint equipment. I don't know how good a job they can do, or how much they will charge for the work. But you might find that for simple problems it will make a lot more sense to have someone nearby take a look at your unit rather than have it shipped here. NOTE: They cannot do upgrades other than the NP100 or the NP220 rebuilds.

If you have experience repairing Counterpoint gear, please contact me and we can discuss adding your name to the list below.

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