As Counterpoint's designer, I can repair, update, align and check the performance of almost all Counterpoint equipment and will be pleased to service your components. All repairs are covered by a limited one-year warranty.

But first, it's possible that your unit has a problem that is easily fixed, so start by going to the Counterpoint Product Guide and checking for Known Issues for your model.

Repairs start at $290 + return shipping.

For all repairs and inspections there is a $120 non-refundable diagnostic fee to cover my expenses if repair is declined.

Parts and labor are additional, starting at $170 for very basic repairs (assuming nothing horrible is found such as failed transformers, overheated and leaking capacitors, or burned circuit boards). But some products are much harder to take apart for even simple repair work than others, so when you contact me I will provide the estimated parts and labor repair fee. We will inspect the unit when we get into it, and if I determine that I guessed wrong about how extensive the work is, I will contact you to get your approval if it looks like we will exceed the estimate. More difficult repairs are billed at $75 per hour plus parts.

Of course, you might know someone nearer to you who repairs audio gear, but I designed these products and my engineer has been working on Counterpoint equipment for over 15 years -- you won't need to pay for us to learn how your unit works.

If you want to get it repaired locally, you will need a Service Manual.

If you elect to have upgrades performed on your unit, I may be able to waive some or all of the repair fee depending on how much upgrading you want: We're working on the unit anyway and it is possible that we'll be rebuilding or modifying the section that failed.

To Arrange For Servicing, Call First. Do not ship anything for me for repair without first contacting me to obtain a Repair Authorization number. To survive the rigors of shipping, pack your product adequately. See my shipping guidelines. If you ship a unit to me and decline the repairs, it will be returned for the cost of return shipping plus the $120 nonrefundable diagnostic fee to cover the cost of inspection and diagnosis.

Shipping address:

Alta Vista Audio L.L.C.
1445 NW Portland Ave.
Bend, OR 97701 USA

If you want to hand-deliver your unit, please call ahead to make sure someone will be here. We do our work in a workshop space attached to my house, and I can't guarantee that there will be anyone here if you drop by without warning -- it's me you want to see, not my family. Generally speaking, we can accept visits between 9 am to 4 pm (closed from noon to 1pm for lunch)on weekdays. Special arrangements for evenings and weekends can be made. Please be on time. Dropping by without an appointment, or when we are not open, is discouraged.

Please note the following address and telephone numbers:

tel: +1 541 848 7021 (9 a.m. - 5 p.m., Monday - Friday)
fax: +1 484 348 3O82 < out of service, faxes are so 20th century, use email
E-mail: mike@altavistaaudio.com

Office hours are 9 am to 5 pm Pacific Time (1830 to 0100 UTC), Monday through Friday, shop hours are as above.

Out-of-Country Repairs

The following folks are offering their services to repair Counterpoint equipment. I don't know how good a job they can do, or how much they will charge for the work. But you might find that for simple problems it will make a lot more sense to have someone nearby take a look at your unit rather than have it shipped here. NOTE: They cannot do upgrades other than the NP100 or the NP220 rebuilds.

If you have experience repairing Counterpoint gear, please contact me and we can discuss adding your name to the list below.

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