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We accept the following
forms of payment:
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- WIRE TRANSFER:
$15 fee added to shipping total
- MONEY ORDER
- CERTIFIED CHECK
- PERSONAL CHECK
- WESTERN UNION
- PAYPAL
Details below.
Ordering
Parts, Manuals, and other things is pretty easy
-- just call or e-mail me and we'll work out what you need, and I'll give
you a final quote. you can pay for items using any of the methods below.
How you
pay for things will depend on whether you are in the U.S. or not.
Orders from within
the United States, click here
Orders from other countries, click here.
Payment Terms
Paying
for Repairs. Repairs are generally paid for when the work is complete.
I usually have a good idea what the problem is, and how much it will cost
to repair. In such cases, and if you are in the U.S., it is probably simplest
for you to put a check for the amount I quoted in with the unit to be
repaired. That way I can simply ship the unit back to you when the work
is complete. Before sending items to me for repair, you need to get a
Repair Authorization number from me. Click here
for information on that.
Paying
for Upgrades and Modifications. Because of the high cost of the parts
I used for upgrades, and because I cannot predict which upgrades I'll
be doing, all parts are ordered on an as-needed basis. For that reason,
upgrades and modifications are always done on a prepaid deposit
basis (usually 50%).
Call me
or e-mail me to discuss your
needs, and we'll determine which upgrades will work best for you. Or just
contact me and tell me what you want. You can even just send a
printout of the upgrades page for your product with circles around the
specific upgrades you want is sufficient. Be sure to tell me:
Once I
receive the deposit, I order the specialty parts needed. Normally, it
takes one to two weeks for the parts to be on hand, at which point I begin
the work on your unit. Sometimes it is not desirable for your system to
be "down" for such a long period of time, so you might want
to do what many other customers have done: send your deposit ahead of
time, then arrange to have your unit here a bit later, when the parts
are here. Most upgrades require less than a week to do, although large
projects, like SA-11 rebuilds, can take longer.
An
exception to the above are the NP100 rebuilds for the SA-12
and SA-100 amplifiers, the NP220 upgrades for the SA-20 and SA-220
amplifiers, and the 24-bit Rapture DACCard upgrades for the DA-10.
To keep costs down, these upgrades are done
on a "batch" basis. I purchase sufficient parts to do 25 upgrades
at a time. Upgrades like these, which require new printed circuit boards
to be assembled and tested with all-new parts, are better handled in
the traditional style of making then in batches, or "production
runs."
To
get on the Priority List for these rebuilds, you will need to send in
your payment (again, with Letter of Instructions and shipping information).
If I am in the process of doing rebuilds, and have an opening in the
Priority List, I can generally get to your unit in short time. However,
if I am between production runs, I will need to save your payment in
a separate bank account until I have received a sufficient number of
orders (usually eight) that I can start ordering all the parts for a
run of 25 units. It is impossible for me to predict exactly when all
eight orders will be received. Sometimes orders come in quickly, sometimes
not.
You can
view the present status of these rebuilds by visiting the pages which
describe them.
Methods of Payment


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- Method
One: Cash and Checks.
You can send a personal check, company check, cashier's
check or money order, payable to Alta Vista Audio L.L.C.,
to the address below. Be certain to include a note describing
what you are ordering, or the invoice number you are paying for, and any shipping information you need me to know. If you send your check by postal service, and if you have requested a signature as proof of delivery, and if the carrier misses me (I may be out on an errand, buying parts or something), then I will have to go the post office and stand in line to get the envelope because they do not attempt re-delivery, and will not hand the envelope over to anyone other than the addressee. If I have to do that, then I will add a $45 fee to your invoice. If you insist on shipping by postal service, then please address your package to: Michael Elliott or Dai Phan 2027 Charleen Circle Carlsbad, CA 92008
- Method
Two: Credit Cards. You can pay with your Mastercard,
Visa or American Express card with the following limitations:
- Please add 2.7% to all credit card orders.
NOTES:
- If
you are in California, I am expected to charge you
7.25% sales tax. San Diego county residents pay an additional 0.25% for the privilege.
- Orders
paid by credit card are subject to verification,
and I must ship the goods to the card's billing
address.
- Method
Three: Transfer payments from any Western Union office. Click here to find your nearest location. When transferring, please send the money to Michael Elliott, and request a Money Transfer Control Number. Tell me that number and the amount you sent I can retrieve your payment.
- Method
Four: We can accept Paypal payments from
anywhere. Go to www.paypal.com
and Send Money to our e-mail address, mike@altavistaaudio.com
Please add 2.9% + $0.30 to all Paypal payments to cover the fee they deduct. For example: to make a $100 payment, please send $102.90 + 0.30 = $103.20.
- E-mail:
mike@altavistaaudio.com
- telephone: +760 519 0193
(9 a.m. - 5 p.m. Pacific time, Monday - Friday)
- fax: + 760 547 26o1
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- Method
One: Money Orders.You can send a Western Union Money Order, or American
Express Money Order (or other International Money Order), or a bank cheque drawn on a U.S. bank,
payable to Alta Vista Audio L.L.C. in U.S. dollars to the address at
the bottom of this page. Be certain to include a note describing
what you are ordering, or the invoice number you are paying for, and any shipping information you need me to know.
- Method
Two: Transfer payments from any Western Union office. Click here to find your nearest location. When transferring, please send the money to Michael Elliott, and request a Money Transfer Control Number. Tell me that number and the amount you sent I can retrieve your payment.
- Method
Three: Wire Transfer. You may also pay by direct wire instead.
If you wish to do this, please provide your bank with the following
information:
Bank:
Citibank
Address of bank branch where account is located:
898 E Vista Way Vista, California, 92083-5937 USA
ABA (Transit) Number: will be provided on request.
Account Holder/Beneficiary: Alta Vista Audio L.L.C.
Account Number: WILL BE E-MAILED UPON REQUEST
IMPORTANT:
When
you choose bank transfer please note that:
- Our
bank charges $15 to all incoming money transfers to
our account which has to be added to your order value,
- There
may be other fees charged by your bank, and/or by intermediary
banks. It is your responsibility to cover all wire transfer fees.
Your order will not be proceed until the net value of the amount due
less all wire transfer fees has been received in our account.
- Send
me a note, fax or e-mail to inform me what you are ordering,
what the remitting bank is, and your shipping address,
including your telephone number.
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4. Method
Four: Credit Cards.
Visa, Mastercard and American Express have some
restrictions regarding accepting payment from certain overseas
countries. Please contact me for details.
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paid by credit card for non-U.S. customers are subject to
verification, and I must ship the goods to the card's billing
address. Some restrictions -- not mine, the credit card company's
-- apply. I must abide by their decision regarding non-U.S.
sales. Please add 2.7% when paying by credit card. |
5. Method
Five: We can accept Paypal payments from anywhere.
Go to www.paypal.com and
Send Money to our e-mail address: mike@altavistaaudio.com
Please note that Paypal must charge a fee for international transactions which you must add to your payment. Please go to https://www.paypal.com/cgi-bin/webscr?cmd=_display-xborder-fees-outside&countries and use the Standard Rate to calculate your fee.
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C O P Y R I G H T
© 1 9 9 8 - 2 0 0 8
A L T A V I S T A
A U D I O
L.L.C.
2027 Charleen Circle · Carlsbad, CA 92008 · USA
PLEASE SCHEDULE APPOINTMENT
Email: mike@altavistaaudio.com
Email preferred but if you have to call:
Tel 877-517-4247 (U.S. toll-free) or call + 760 519 0193 (9 a.m. - 5 p.m. Pacific Time, Monday - Friday)
fax + 484 348 3O82
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