We accept the following
forms of payment:
- AMERICAN EXPRESS
- WIRE TRANSFER:
$15 fee added to shipping total
- MONEY ORDER
- CERTIFIED CHECK
- PERSONAL CHECK
Parts, Manuals, and other things is pretty easy
-- just call or e-mail me and we'll work out what you need, and I'll give
you a final quote. You can pay for items using any of the methods below.
pay for things will depend on whether you are in the U.S. or not.
Orders from within
the United States, click here
Orders from other countries, click here.
Repairs are generally paid for when the work is complete. I usually
have a good idea what the problem is, and how much it will cost to
repair and will quote that on the Repair Authorization (RA) before you
send the unit in. So contact me before you ship the unit to obtain an
RA. Click here
for information on that.
for Upgrades and Modifications. Because of the high cost of the parts
I used for upgrades, and because I cannot predict which upgrades I'll
be doing, all parts are ordered on an as-needed basis. For that reason,
upgrades and modifications are always done on a prepaid deposit
basis (usually 50%).
or e-mail me to discuss your
needs, and we'll determine which upgrades will work best for you. Or just
contact me and tell me what you want. You can even just send a
printout of the upgrades page for your product with circles around the
specific upgrades you want is sufficient. Be sure to tell me:
receive the deposit, I order the specialty parts needed. Normally, it
takes one to two weeks for the parts to be on hand, at which point I begin
the work on your unit. Sometimes it is not desirable for your system to
be "down" for such a long period of time, so you might want
to do what many other customers have done: send your deposit ahead of
time, then arrange to have your unit here a bit later, when the parts
are here. Most upgrades require less than a week to do, although large
projects, like SA-11 rebuilds, can take longer.
exception to the above are the NP100 rebuilds for the SA-12
and SA-100 amplifiers, the NP220 upgrades for the SA-20 and SA-220
amplifiers, and the 24-bit Rapture DACCard upgrades for the DA-10.
To keep costs down, these upgrades are done
on a "batch" basis. I purchase sufficient parts to do 25 upgrades
at a time. Upgrades like these, which require new printed circuit boards
to be assembled and tested with all-new parts, are better handled in
the traditional style of making then in batches, or "production
get on the Priority List for these rebuilds, you will need to send in
your payment (again, with Letter of Instructions and shipping information).
If I am in the process of doing rebuilds, and have an opening in the
Priority List, I can generally get to your unit in short time. However,
if I am between production runs, I will need to save your payment in
a separate bank account until I have received a sufficient number of
orders (usually eight) that I can start ordering all the parts for a
run of 25 units. It is impossible for me to predict exactly when all
eight orders will be received. Sometimes orders come in quickly, sometimes
view the present status of these rebuilds by visiting the pages which
Methods of Payment
One: Cash and Checks.
You can send a personal check, company check, cashier's
check or money order, payable to Alta Vista Audio L.L.C.,
to the address below. Be certain to include a note describing what you
are ordering, or the invoice number you are paying for, and any
shipping information you need me to know. If you send your check by
postal service, and if you have requested a signature as proof of
delivery, and if the carrier misses me (I may be out on an errand,
buying parts or something), then I will have to go the post office and
stand in line to get the envelope because they do not attempt
re-delivery, and will not hand the envelope over to anyone other than
the addressee. If I have to do that, then I will add a $45 fee to your
invoice. My postal address is:
Two: Credit Cards. You can pay with your Mastercard,
Visa or American Express card with the following limitations:
- Please add 2.7% to all credit card orders.
paid by credit card are subject to verification,
and I must ship the goods to the card's billing
Three: We can accept Paypal payments from
anywhere. Go to www.paypal.com
and Send Money to our e-mail address,
One: Money Orders. You can send an International Money Order, or a Bank Cheque drawn on a U.S. bank, payable to Alta Vista Audio L.L.C. in U.S. dollars
to the address at the bottom of this page. Be certain to include a note
describing what you are ordering, or the invoice number you are paying
for, and any shipping information you need me to know.
Two: Wire Transfer. You may also pay by direct wire instead.
If you wish to do this, please contact me for specific wire information.
you choose bank transfer please note that:
bank charges $18 for incoming money transfers. Please add this to your
may be other fees charged by your bank, and/or by intermediary
banks. It is your responsibility to cover all wire transfer fees.
Your order will not be proceed until the net value of the amount due
less all wire transfer fees has been received in our account.
me a note, fax or e-mail to inform me what you are ordering,
what the remitting bank is, and your shipping address,
including your telephone number.
Three: Credit Cards.
Visa, Mastercard and American Express have some
restrictions regarding accepting payment from certain overseas
countries. Please contact me for details.
paid by credit card for non-U.S. customers are subject to
verification, and I must ship the goods to the card's billing
address. Some restrictions -- not mine, the credit card company's
-- apply. I must abide by their decision regarding non-U.S.
sales. Please add 2.7% when paying by credit card.
Four: We can accept Paypal payments from anywhere.
Go to www.paypal.com and
Send Money to our e-mail address: firstname.lastname@example.org
Please add 5% to all paypal orders.